Terms & Conditions

All bookings are subjected to availability by the management and confirmation will be done by The WOW Experience PTE LTD.
Confirmation of the date and slot time preferred will only be confirmed once a deposit and the booking form issued by The WOW Experience PTE LTD have been received prior 1 week before event day.
The remaining balance is to be made on the event day itself

Once we have confirmed your booking in our system you will receive a confirmation email from us with all the details of your booking. We recommend booking at least 3 weeks prior to your event date to avoid disappointment.

The latest to notify us on your confirmed group size is 7 days prior your booking date.

Increase in the number of participants and/or missions are subjected to availability.
The number catered for will be chargeable should there be a shortfall on the day of event.
Kindly ensure you have fully understood the terms and conditions stated before signing on the booking/quotation form.
By signing on the booking/quotation form, you agree to all terms and conditions stated by The WOW Experience and it’s subsidiaries.

We make every effort to ensure that the information provided on this website is accurate and up to date.

We reserve the right to change price and availability information.

 

Refund policy

All activities are able to proceed in light rain condition. In case of heavy downpour, we will wait out under shelter and proceed out to play once the weather condition permits. Should you choose to postpone/cancel it within 72 hrs prior to your booking date, there will be a minimum charge of $200 for the labour and logistics catered for that day OR based on the quotation terms that you have signed while you confirm your bookings with us. But whichever the case, we will try to complete your game session on that very day (if it’s raining) to our best ability.

 

Delivery

Equipment will be delivered and manpower will be present at least 30 minutes before your booking time on the confirmed location.

Should there be any intentional damage to our equipment during the games which cause it to be dysfunctional; the organizer of the booking will be liable for replacement cost.

 

 Privacy policies

We respect the privacy of our customers and visitors to our site. All personal details are kept strictly confidential and we pledge not to disclose any information we keep about you to any third parties.

We collect the following details from you when you place a booking with us to allow us to contact you and also for your convenience in booking a session with us again when you contact us with a query.

  • Your name, mobile number, email
  • Your telephone number and / or e-mail address so that we can reply to your enquiry, confirm your details if necessary to process your booking details and confirmation of event

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